fswin's Privacy Policy

1. What Types of Information We Collect

During the process of registration and use of services on the fswin platform, we may collect the following types of personal information:

1.1 Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification)
• National ID number (for KYC verification)
• Passport or other government-issued ID details

1.2 Contact Information

• Mobile phone number
• Email address
• Permanent or current address

1.3 Financial Information

• bKash, Nagad, Rocket numbers (for transaction verification)
• Bank account details (for bank transfers)
• Deposit and withdrawal history

1.4 Technical Information

• IP address and device identity
• Browser type and version
• Operating system
• Login time and session data
• Cookies and tracking data

1.5 Gaming Behaviour Information

• Play history (bets, wins, losses)
• Preferred games and categories
• Bonus and promotion usage details
• VIP level and points activity

2. How Information Is Collected

fswin collects user information in the following ways:

2.1 Direct Collection

When you open an account on the fswin platform, log in, request a deposit or withdrawal, use live chat support, or fill out a form — information is collected directly from you.

2.2 Automatic Collection

When you browse our website, technical information such as your IP address, device details, and cookies are automatically collected. This information is used to ensure security and improve the user experience.

2.3 Collection from Third Parties

For the purposes of payment processing or KYC verification, we may receive a limited amount of information from the relevant third-party service providers.

3. Purpose of Using Information

We use the information collected only for the following purposes:

• Account Management: Creating, verifying, and managing your fswin account.
• Service Delivery: Running betting, casino games, fishing games, slots, and all other services smoothly.
• Financial Transactions: Completing deposit and withdrawal processes and maintaining transaction records.
• Identity Verification (KYC): Verifying age and identity to prevent access by minors.
• Security and Fraud Prevention: Detecting and preventing unauthorized access, fraud, and illegal activity.
• Customer Support: Resolving your issues through 24/7 live chat support.
• Bonuses and Promotions: Providing relevant offers and bonuses based on your preferences.
• Responsible Gaming: Identifying patterns of excessive gaming and providing necessary assistance.
• Legal Obligations: Complying with applicable laws and regulations.
• Platform Improvement: Improving the quality and functionality of services based on your experience.

4. Sharing and Disclosure of Information

fswin generally does not share your personal information with third parties. However, information may be disclosed in the following limited circumstances:

4.1 Service Providers

Payment processors (bKash, Nagad, Rocket, bank transfer), technology infrastructure providers, and gaming software suppliers may receive limited information to complete their respective services. All such partners are contractually bound to comply with our privacy standards.

4.2 Legal Obligations

We may be required to disclose information if a competent court, regulatory authority, or law enforcement agency in Bangladesh issues a valid legal order.

4.3 Fraud Prevention

Information may be shared with relevant authorities when cooperation is needed to prevent financial fraud, deception, or cybercrime.

4.4 Business Restructuring

In the event of a business merger, acquisition, or restructuring, user information may be transferred. However, existing privacy protections will remain in place in such cases.

5. Cookies and Tracking Technologies

The fswin website uses cookies and similar technologies. Cookies are small text files stored in your browser.

5.1 Essential Cookies

These cookies are essential for the basic functioning of the platform. They are used to maintain login sessions, carry out security checks, and complete payment processes. These cookies cannot be disabled.

5.2 Performance Cookies

These cookies are used to analyse and improve website performance. Information is collected on which pages are visited most and how fast the site loads.

5.3 Functional Cookies

These cookies are used to remember your preferences and settings (such as language selection and game preferences), making your experience more convenient.

5.4 Cookie Controls

You can control or delete cookies at any time from your browser settings. Please note, however, that disabling essential cookies may affect some platform functionality.

6. Data Security Measures

fswin has implemented advanced technical and administrative measures to ensure the security of your information:

• SSL Encryption: All data transfers are secured with 256-bit SSL encryption.
• Firewall Protection: An advanced firewall system blocks unauthorized access.
• Two-Factor Authentication: An additional security layer for sensitive operations.
• Regular Security Audits: Regular audits are conducted to identify system vulnerabilities.
• Access Controls: Only authorized staff can access specific data.
• Data Backup: Regular backups are maintained on secure servers.
• Password Hashing: Your password is never stored directly; it is kept in an encrypted hash form.

Data transfer over the internet is not entirely risk-free. However, we are committed to ensuring the highest level of technical protection. In the event of any security breach, we will notify affected users as quickly as possible.

7. Data Retention Period

We retain your personal information only for as long as it is necessary:

• Information for active accounts is retained for as long as the account remains active.
• Even after an account is closed, financial records are kept for a specific period as required by legal obligations.
• KYC-related documents are retained in accordance with legal requirements.
• Technical logs (IP, session) are kept for a limited period for security purposes.
• Following a request to delete an account, information is deleted as quickly as possible, subject to any applicable legal obligations.

8. Your Rights

As a fswin user, you have the following rights over your own information:

8.1 Right to Access

If you want to know what information we hold about you, please contact our support team. We will provide the information after verification.

8.2 Right to Rectification

If there is any error or inconsistency in your information, let us know via live chat or email. We will correct it as quickly as possible.

8.3 Right to Erasure

You may request that your account be deleted. However, some information may need to be retained for a specific period for legal, regulatory, or security reasons.

8.4 Right to Data Portability

You may request a copy of your personal information. We will provide it in a commonly used format.

8.5 Right to Object to Processing

You may object to the processing of your information for specific purposes. However, this may affect your ability to receive some services.

To exercise any right, email us at [email protected] or contact us via 24/7 live chat.

9. Protection of Minors

fswin strictly follows a 21+ age policy. This platform is only for those aged 21 or above. No information is knowingly collected from or services provided to minors.

Age is verified at the time of registration, and KYC documents are requested if there is any doubt. If it appears that information from a minor has been collected, it is deleted immediately and the associated account is closed.

If you believe a minor is using this platform, please contact us.

10. Changes to the Privacy Policy

fswin reserves the right to change or update this privacy policy as needed. In the case of significant changes, we will notify you by any of the following methods:

• Displaying a notice on the platform
• Sending a message to your registered email
• Changing the "Last Updated" date at the top of this page

Continuing to use the platform after the updated policy is published will be considered as your acceptance of the updated policy. If you do not agree with the policy, please contact our support team to close your account.

11. Third-Party Connections

The fswin platform uses software from game providers such as PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming, and others. These providers are governed by their own privacy policies.

When you make transactions through payment gateways (bKash, Nagad, Rocket), your financial information is processed under the security systems of the respective payment provider.

We carefully select these third-party services and ensure that they follow high standards of security and privacy.

12. Contact Us

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

We are committed to responding to all privacy-related requests as quickly as possible. Your privacy is our priority.